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Terms & Conditions

Welcome to the Safe and Sound Outdoors website terms and conditions for use. These terms and conditions apply to the use of this website at By accessing this website and/or submit an enquiry you agree to be bound by these terms and conditions.



While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

The material on this Website is provided "as is" without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.


We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.

Governing law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom . It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom , you do so at your own risk and you are responsible for compliance with local laws.


You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions

If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

Cancellation Policy

All monies should be received within 4 weeks of your arrival date.

If you have paid your balance more than 4 weeks and wish to cancel we will refund your money by cheque minus the deposit (25%)

If you wish to cancel 2-4 weeks before your arrival we will refund your balance minus the deposit.

If you cancel 0-2 weeks before your arrival we will be unable to offer any refund.

We reserve the right to cancel at any time and your balance will be refunded in full.

Voucher Terms and Conditions

We are committed to the provision of the highest possible level of customer service. We recommend that you read the following terms and conditions which form the basis of our contract between us, Whitewater Active and you, the purchaser. We are always available on 01978 860763, if you have any queries.

Voucher Validity:

Our Gift Vouchers are valid for a period of twelve months from date of purchase. If you cannot redeem the voucher within this period then, at our sole discretion, the voucher may be extended for an agreed period. In this event an administration fee of £12.50 will apply.

Activity Timings:

All timings contained within this web site or in our printed marketing material are given as a guide only. These timings may vary and you should contact us on 01978 860763 to confirm them in advance if necessary for your own planning purposes.

Health Restrictions:

For the purposes of your safety it is your responsibility to inform us before undertaking any event of any relevant medical concern that may make it inadvisable for you to undertake any activities with us.


We reserve the right to alter our prices at any time and without prior notice.

Cancellation Policy:

Once your voucher has been booked and redeemed we cannot make any alterations. Changes to your booking - We cannot refund any payments if you change your mind after the booking has been finalised. If you wish to change any details of the booking (date, time or type of activity) a £12.50 administration charge will apply. All changes are subject to availability.

Client non-attendance

Please plan your journey to arrive at your activity location / meeting point at the agreed time in your confirmation. We work to a strict time
schedule and late arrivals will result in your session being cancelled. We cannot be held responsible for your inability to attend and no refunds will be issued. We strongly advise you take out a travel insurance policy which covers activities of this sort in case you lose money as a result of such an occurrence.

Client unable to take part

If the client cannot take part in any activity due to either physical impairment (including but not limited to injury or illness) we will be unable to offer a refund. If you are aware of any reason why you may not be able to take part please give us advance warning in order that we may advise an appropriate course of action. If you're suffering from any illness or injury at the time of booking we advise you not to confirm your booking until you have been given the all-clear by your doctor. If you are refused an activity due to being under the influence (or appearing to be under the influence) of drugs or alcohol, no refund will be issued.

Weather conditions

By their nature some of our activities are subject to weather conditions. The weather is unfortunately outside of our control. On the rare occasions
where conditions make it impossible for us to provide the activities within our strict safety guidelines we may need to cancel them. If we have to cancel for reasons outside of our control, we will tell you as soon as possible and will offer you either an alternative activity or reschedule your activity. Whitewater Active is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.


We reserve the right to reschedule or relocate any activity if we feel it would be in the interests of our client's safety. Cancellations due to our inability to provide an activity - If we are unable to fulfill our contract to you in providing a service due to lack of instructors or equipment we will first attempt to provide a satisfactory alternative activity. If this is not possible on the day of the planned activity we will offer an alternative date. If this is not acceptable you will receive a full refund. Whitewater Active is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.


Should the management decide that any situation qualifies for a full or partial refund (or provision of goods or services in lieu of an activity) this will be on an individual basis. Groups must be aware that any members of the group able to attend and take part in an activity should do so. Deciding not to take part will not qualify for a refund under any circumstances.

Whitewater Active is unable to reimburse travel, accommodation or other incidental expenses incurred by you in attending an activity which is cancelled for any reason.


These terms and conditions do not affect your statutory rights as a consumer and are governed in accordance with English law. The purchaser and Whitewater Active/Safe and Sound Outdoors agree that any proceedings are under the jurisdiction of the English courts. All of the clauses and sub clauses of our terms and conditions are independent of one another. If one clause is invalid or unenforceable then this will not affect any other clause or sub clause.

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